Job Description
Overall Mission
Act as the central link between customers, operations, sales, and GBS to ensure customer requirements are fulfilled efficiently and cost-effectively. Build strong customer relationships, represent the Voice of the Customer, and manage the complete order-to-shipment process for assigned accounts.
Main Responsibilities
Execute Customer Care strategy aligned with global guidelines.Monitor KPIs and take corrective actions where needed.Identify and support continuous-improvement opportunities.Participate in internal projects relevant to Customer Care.Support assigned customers and affiliates to fulfil order requirements; escalate issues when required.Collaborate with Customer Care team to provide superior service.Maintain clear communication with customers, operations, sales, and GBS.Manage order changes, issue resolution, and customer complaints.
Ready to Apply?
Take the next step in your AI career. Submit your application to Manpower today.
Submit Application