Job Description

Role

Objectives:

This role as Everyday Banking Senior Administrator sits within our Banking and Trade Delivery Team. The role consists of meeting our everyday commercial clients needs through a variety of mediums including email and telephony. The daily requests can include:



  • Balance Enquiries

  • Transactional Enquiries

  • Currency Requests

  • Encashment Requests

  • Charge Card Enquiries

  • Complex Relationship Manager needs.

  • Secondary account / lending requests



    • Our Banking and Trade team are client facing, that means that we handle both inbound and outbound communications from clients and internal stakeholders. We also operate a number of client facing email mailboxes. Most of the communication we receive from clients comes in via email. Clear communication skills are vital for this role.



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