Customer Service Administrator

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Recruitment Consultant | Pertemps | Dudley and West Bromwich

We are very excited to be recruiting a Customer Service Administrator to work for a fast‑paced business in the West Midlands. The role of the Customer Services Administrator is to support an external sales team.

The main duties will be:

• Ensure all orders and quotations received are entered into the SAP system accurately.
• Develop and upkeep tracking spreadsheets.
• Liaise with customers and suppliers regarding deliveries, lead times etc.
• Efficiently deal with telephone and email enquiries and orders, to give our customers the level of service that is expected.
• Ensure all quotations are followed up when necessary.
• Ensure that all customer complaints, issues, and queries reach an appropriate conclusion and that the Management are advised of all issues.
• Follow all ...