Job Description

Job Overview

Customer Service Administrator

Location: Middlesbrough | Contract: Permanent | Hours: Full time

Salary: Min £25,500 - Max £33,900 | Reference number: JR | Closing Date: 02 July 2026

Responsibilities

  • Providing administrative support for training programmes, prioritising incoming work to meet internal and external customer requirements and working to deadlines.
  • Dealing with customer enquiries via email or telephone regarding training courses, examinations and other general enquiries.
  • Utilising Achiever, TWI’s corporate database to process training & exam bookings and exam results.
  • Issue customers with up-to-date joining instructions and provide any other information as required.
  • Scheduling of examinations within our electronic exam system Surpass.
  • Ensure up-to-date knowledge of requirements of certification schemes and authorities.
  • Responsibility for keeping comprehensive...

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