Job Description

Essential duties

The Customer Service Administrator will support Inbound and Outbound Calls and Email transactions. There may be additional support for Chat if deemed necessary. 

To attend to Customer Service/Technical Enquiries on the following but not limited to consumer and business products:


  • Digital Cameras 



  • Digital Video Cameras 



  • Printers 



  • Faxes and Scanners 



  • Calculators 



  • Binoculars 



  • Accessories and consumable items 



  • The role will be assigned the following responsibilities: 



  • Adhere to the program's Standard Operating Procedures 



  • Identify customer's concern/s and provide available resolution using the programs' tools. 



  • Responding efficiently and accurately to customers, explaining possible solutions, and en...

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