Customer Service Administrator

Your new company
Hays are recruiting for a permanent Customer Service Administrator based in Oldham. You will be joining a well-established and highly regarded organisation operating within a fast-paced manufacturing industry.
Your new role

As Customer Service Administrator, you will play a key role in supporting day-to-day operations and ensuring an excellent customer experience. Acting as a central point of contact, you will handle a variety of administrative and customer service tasks in a busy office environment.
Your responsibilities will include:

Managing incoming calls and emails from customers in a professional and timely manner
Processing orders, bookings, and service requests accurately
Updating internal systems with customer and job information
Liaising with internal teams to coordinate service delivery
Resolving customer queries and escalating issues where required
Supporting the wider team with general administrative dutiesWhat you'll ...