Customer Service Administrator

Customer Service - Administration - Warehouse/Stock/Packaging

This is a super 14 Month Contract to work for a market leading SME!

Responsibilities

• To deliver an excellent Customer Services service to clients as part of a close team that covers all aspects of customer services for our UK client base (internal and external). Ensure all work is processed in a timely manner to meet all customer requirements and following Company procedures. Assist in other departments from time-to-time where necessary.
• Answer inbound telephone calls
• Gather all information required to set up new customers on the computer system and maintain accurate price lists on the system
• Deal with customer enquiries directly or coordinate a response from the appropriate departments or employees
• Liaise with other departments to improve internal communication
• Gather initial information for and log any incidents/customer complaints