Customer Service Administrator

Role Summary

Capita is looking for an experienced Administrator to support a key Life & Pensions client within our regulated Financial Services division. The role involves processing and entering phone/paper enquiries, handling customer service inquiries via phone, paper and mail, and supporting all back‑office teams as required.

Responsibilities

• Process calculations and life/pensions related data into in‑house systems following documented procedures.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Receive, investigate, and respond to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accura...