Customer Service Administrator

My client is looking to hire 2 customer service administrators for their offices in Dublin 24.

Main Duties/Responsibilities:

•Accessories: Liaising with customers on after sale accessories for approximately 70% of all hearing aid sales via phone - advice/taking payments/posting and recording orders and payments into our POS system.

•Battery issue 6-month FOC (packing and issuing)

•Daily post (incoming and outgoing)

•Assist in process/renewal of Essential Care Plan via phone - taking payments/posting and recording orders and payments into our POS system.

•Responsible for speaker unit requisitions sent in by dispensers and clinics weekly and daily,

i.e. maintain clinic levels of stock – issuing for manufacturer warranty/HH warranty/chargeable repairs.

•Coupons – (daily count, scan, and post to marketing).

•Assist with loan aid issue to clinics – manage issue /receipt of loan aids and maintaining records on the system.

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