Customer Service Administrator

The Customer Service Administrator plays a key role on the front line of delivering the highest standard of service and support to Link’s and our clients’ customers.

You’ll ensure that all interactions align with Consumer Duty principles acting in good faith, supporting customers to achieve fair and positive outcomes, and communicating clearly so customers can make informed decisions.

This role involves handling a wide range of customer enquiries through email, written correspondence, or telephone calls (depending on the portfolio). You’ll provide accurate information and empathetic support while ensuring all activities meet both Link’s standards and our clients’ portfolio requirements.

What you’ll do

The Customer Service Administrator will be involved in the following activities:

• Handling customer enquiries and providing them with the information, documentation, service outcomes, and suppo...