Job Description
Tailored Recruitment Partners are working with an a logistics business in Bradford to recuit a Customer Service Advisor on a temporary to permanent basis.
Reporting into the Customer Service Manager your daily duties will include:
* Process and manage customer bookings accurately and efficiently.
* Act as the primary point of contact for customers, providing exceptional service and support.
* Build and maintain strong relationships with customers, partners, and key accounts.
* Manage customer enquiries, concerns, and complaints in a professional and timely manner.
* Liaise with internal departments to resolve customer issues and ensure satisfactory outcomes.
* Ensure customer requirements are consistently met while delivering a high standard of service.
* Support client retention initiatives by fostering positive customer relationships.
* Produce and maintain KPI reports and performance metrics where require...
Reporting into the Customer Service Manager your daily duties will include:
* Process and manage customer bookings accurately and efficiently.
* Act as the primary point of contact for customers, providing exceptional service and support.
* Build and maintain strong relationships with customers, partners, and key accounts.
* Manage customer enquiries, concerns, and complaints in a professional and timely manner.
* Liaise with internal departments to resolve customer issues and ensure satisfactory outcomes.
* Ensure customer requirements are consistently met while delivering a high standard of service.
* Support client retention initiatives by fostering positive customer relationships.
* Produce and maintain KPI reports and performance metrics where require...
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