Job Description

Description

Responsible for interfacing with customers, sales or service representatives to handle a variety of pre-sales or post-sales service functions.

Responds to and /or assists Agilent trade customers and internal customers in areas such as product/service order fulfilment processes/ customer service requests such as end-to-end order status management, trade invoicing and gratis support.


Would be responsible for booking orders, manage trade invoicing process, closure of service orders and/or processing quotes and managing other sub processes such as gratis support

Resolves problems by applying established policies, procedures and tactics, take lead and hold people accountable where required and able to drive discussion for building solutions.

Technical Skills :

  • Proficiency in using service booking software and tools, such as SAP CRM/ ECC, to manage and process orders and bookings effectively. ...

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