Customer Service Account Handler

As a Customer Service Account Handler, you'll be the go-to point of contact for a portfolio of clients, ensuring that all planned maintenance and remedial works are coordinated effectively. From scheduling visits to providing essential documentation, you'll play a vital role in maintaining strong client relationships and upholding service excellence.

What you will be doing

• Coordinate planned maintenance and remedial works with engineers and clients.
• Ensure follow-up tasks (emails, purchase orders, etc.) are completed accurately and on time.
• Deliver services within agreed KPI deadlines, ensuring commercial viability of all jobs.
• Build and maintain strong client relationships, including occasional site visits.
• Respond promptly and professionally to client enquiries, escalating where necessary.
• Manage emergency call-outs in line with contractual KPIs.
• Perform general administrative duties, including data entr...