Customer Satisfaction/Quality Metrics Analyst

Customer Satisfaction/Quality Metrics Analyst

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Overview

Customer Satisfaction/Quality Metrics Analyst – Aptiv

Responsibilities

• Create user-friendly reporting tools and scorecards for users and for quality leadership review and action
• Formulate, format, publish, and analyze global quality metrics the 1st week of every month
• Pull data from multiple systems as soon as available and review preliminary results with sites and staff before rolling up and releasing error-free reports
• Provide timely charts and summaries based on the data results, noting key messages to upper management about trends or significant aspects
• Act as an administrator for the QSYS CCM complaint management cross-divisional system used globally in Aptiv
• Train users on deployed tools and maintain system documentation
• Answer user ...