Job Description

Job Description

We're looking for a Customer Support Executive who can assist users, solve their queries, and give product demos to help new customers get started smoothly.

Key Responsibilities

  • Handle incoming customer queries via WhatsApp or phone.
  • Provide app demonstrations and onboarding sessions to new users.
  • Troubleshoot issues and guide users through app features and updates.
  • Record and report customer feedback to the product and technical teams.
  • Maintain high levels of customer satisfaction through quick and clear communication.
  • Collaborate with the marketing and sales team for user retention and engagement.

Requirements

  • Good communication skills in English and Hindi.
  • Basic understanding of Android apps and POS systems.
  • Strong problem-solving and customer-handling abilities.
  • Ability to explain te...

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