Customer Risk Operations Associate

Company Overview

Coins is the most established crypto brand in the Philippines and has gained the trust of more than 18 million users. Through the easy‑to‑use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services. Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto‑based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

Responsibilities

• Review and handle alerts generated by risk system and internal risk monitoring systems
• Investigate suspicious user activities related to fraud, scams, and money mule behaviors
• Handle user‑reported and partner‑reported suspicious cases
• Perform account reviews and transaction checks based on internal risk procedures
• Escalate high‑risk or complex cases to senior risk, compliance, or AML teams
• Apply appropri...