Customer Retentions Advisor

Customer Retentions Advisor

Location: Altrincham (hybrid working 2/3 days per week in office)

Hours: Mon‑Fri 8am‑6pm & Sat 9am‑5.30pm

Salary: £26,228 + bonus + great benefits

Overview

This is an exciting opportunity for an experienced Customer Retentions Advisor to join our client on a permanent basis as their team is growing. Hybrid working at their Altrincham office.

Key Responsibilities

• Handle objections: Engage with customers considering cancellation, identify their concerns, and offer tailored solutions to retain their business.
• Negotiate & re‑sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
• Relationship management: Proactively contact existing customers to ensure satisfaction and increase loyalty.
• Target driven: Achieve and exceed individual and team retention targets.
• Data management: A...