Job Description
Customer Retention Specialist
Salary: £27,476.80 rising to £28,516.80 on successful completion of probation
Location: 210–222 Hagley Road West, Oldbury, B68 0NP
About Care Club
Care Club is Rightio's membership programme, providing customers with ongoing coverage across plumbing, gas, electrics, locks, and internal drainage. Our team is built on collaboration and collective ownership of the member experience. Every agent plays an active role from the moment someone joins right through to renewal and beyond.
This isn't a call centre role. It's a specialist position where retention expertise sits at the centre, but you'll also manage claims, coordinate engineers, handle enquiries, and identify growth opportunities. That 360° ownership is what makes Care Club different, and it's what makes the work rewarding.
Why We're Recruiting
We're growing. Care Club membership is expanding and we need someone who can bring real retention instinct to the te...
Salary: £27,476.80 rising to £28,516.80 on successful completion of probation
Location: 210–222 Hagley Road West, Oldbury, B68 0NP
About Care Club
Care Club is Rightio's membership programme, providing customers with ongoing coverage across plumbing, gas, electrics, locks, and internal drainage. Our team is built on collaboration and collective ownership of the member experience. Every agent plays an active role from the moment someone joins right through to renewal and beyond.
This isn't a call centre role. It's a specialist position where retention expertise sits at the centre, but you'll also manage claims, coordinate engineers, handle enquiries, and identify growth opportunities. That 360° ownership is what makes Care Club different, and it's what makes the work rewarding.
Why We're Recruiting
We're growing. Care Club membership is expanding and we need someone who can bring real retention instinct to the te...
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