Customer Retention Specialist at Jobber (Kitchener)

Overview

Passionate about customer success? Join Jobber as a Customer Retention Specialist to make a meaningful impact. Help clients thrive by solving challenges and optimizing value through tailored solutions.

Responsibilities

• Engage customers facing risks of cancellation via targeted conversations
• Conduct proactive outreach based on account health indicators
• Facilitate value sessions to unlock product perks
• Identify root causes of churn and recommend solutions
• Collaborate with teams to enhance the overall customer experience

Requirements

• Proven success in high-volume, customer-facing roles
• Curiosity and strong questioning skills to uncover challenges
• Ability to connect product features with customer needs
• Solid communication skills and customer-first mindset
• Resilience and quick adaptability in a changing environment

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