Customer Retention Speacialist

We are seeking a customer-focused and detail-oriented Customer Service Representative to join our growing insurance team. This individual will play a key role in supporting clients, maintaining strong relationships, and delivering exceptional service throughout the customer experience.

If you enjoy helping people, thrive in a fast-paced environment, and are looking for a long-term career opportunity within the insurance industry, we would love to connect with you.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and in-person interactions


• Assist clients with policy questions, billing inquiries, coverage explanations, and account updates


• Process policy changes, endorsements, renewals, and documentation requests


• Support agents with administrative tasks and client follow-up


• Maintain accurate customer records and document...