Customer Retention Project Manager

Role Overview

We are hiring a customer facing Project Manager with strong US voice and retention experience to manage pre install homeowner communication for a US based solar company. In this role, you will act as the single point of contact for customers during the critical survey and pre installation phase , ensuring schedules stay intact and customers remain committed through confident, controlled communication. This is not a support role . This is a customer retention and coordination role that requires ownership, judgment, and the ability to handle difficult conversations without escalation.

Key Responsibilities

• Act as the Project Manager for assigned customers during the pre install phase
• Call US homeowners to confirm and reschedule site surveys and installations
• Proactively manage customer expectations around timelines and delays
• Handle frustrated o...