Job Description
We are looking for a friendly, organised and customer-focused administrator to help deliver excellent service to our customers. Working as part of a team and reporting into the Compliance Manager, this role focuses on being a first point of contact for customer phone calls and emails.
The role is based at the Head Office in Norwich, working on a 4 on/4 off rota basis, covering the following shifts:
Monday - Friday 12:00pm-8:00pm
Saturday - Sunday - 8:00am-6:00pm
What you will be doing for us:
Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries
Assist in the ongoing monitoring of lone-working safety processes, including out-of-hours oversight to support compliance
Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team
Carry out general administrative dutie...
The role is based at the Head Office in Norwich, working on a 4 on/4 off rota basis, covering the following shifts:
Monday - Friday 12:00pm-8:00pm
Saturday - Sunday - 8:00am-6:00pm
What you will be doing for us:
Provide administrative support to the Customer Resolution function, ensuring accurate and timely handling of customer queries
Assist in the ongoing monitoring of lone-working safety processes, including out-of-hours oversight to support compliance
Act as a first point of contact for customer enquiries, delivering a professional and consistent customer experience across all interactions and escalating to the appropriate team
Carry out general administrative dutie...
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