Customer Reliability Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Reliability Engineer - REMOTE. In this role, you will play a crucial part in ensuring a proactive and partnership-driven approach to reliability, performance, and customer satisfaction for strategically important clients. You will work closely with our most valuable users, guiding them through the entire customer journey. Your contributions will significantly shape the customer experience and drive positive outcomes through collaboration with engineering and support teams.

• Apply SRE principles to Customer Success and enable monitoring for key customers.
• Detect and prioritize critical issues affecting the platform's reliability.
• Proactively identify and implement improvements that enhance platform performance.
• Collaborate with customers to utilize features and optimize their experience.
• Ha...