Customer Relationship Manager

Job description

REAL ESTATE DEVELOPER IN MUMBAI & THANE Customer relationship manager (CRM) KEY RESPONSIBILITIES: ∙The candidate should have at least 1-3 years of experience in Real Estate Customer Service experience preferably handling in the Customer Care operations. ∙Ensure Demand calls ∙Follow up reminder Calls/Emails ∙Highlight defaulters and other risks well on time ∙Final Collection closure ∙Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and customer service delivery ∙Adherence as per the SOPs ∙Inputs and support in preparing monthly reports & MIS ∙Keeping a check on the outstanding status of collection from customers ∙Bank approvals for the project with regards to housing loan ∙Checking various client related documents before execution ∙Providing housing finance assistance as per customer requirements ∙Execution of agreement for sale/sale deed or equivalent ∙Coordinate with accoun...