Customer Relationship Manager

Key Responsibilities:

• Account Management: Handle a large portfolio of SMB customer accounts, ensuring their needs are met and their expectations are exceeded.
• Onboarding: Guide new customers through the onboarding process, helping them set up and understand our services.
• Proactive Engagement: Regularly check in with customers to ensure they are satisfied and to address any concerns.
• High-Risk Account Identification: Identify high-risk accounts through regular assessments and develop strategies to mitigate churn.
• Assessments and Mitigation: Conduct assessments of customer usage and satisfaction, implementing plans to address issues and prevent churn.
• Account Growth: Work to grow your account base by identifying upsell and cross-sell opportunities within your portfolio.
• Escalation Management: ...