Job Description
About the Role We are looking for a Client Relationship Manager who will serve as the personal point of contact for our customers and ensure a warm, seamless, and premium experience throughout their journey.
This role focuses on relationship building, trust, and long-term customer engagement , not just customer support. The ideal candidate understands how to communicate with high-value clients, reassure them during production timelines, and build loyalty that leads to repeat purchases and referrals.
Key Responsibilities 1. Client Relationship Ownership Act as the dedicated contact person for assigned customers
Build strong, long-term relationships through personalized communication
Understand customer preferences, occasions, and purchase intent
Maintain consistent follow-ups without customers needing to chase updates
2. Customer Journey Management Guide clients from inquiry to purchase, delivery, and after-sales
Provide proactive order updates and timeli...
This role focuses on relationship building, trust, and long-term customer engagement , not just customer support. The ideal candidate understands how to communicate with high-value clients, reassure them during production timelines, and build loyalty that leads to repeat purchases and referrals.
Key Responsibilities 1. Client Relationship Ownership Act as the dedicated contact person for assigned customers
Build strong, long-term relationships through personalized communication
Understand customer preferences, occasions, and purchase intent
Maintain consistent follow-ups without customers needing to chase updates
2. Customer Journey Management Guide clients from inquiry to purchase, delivery, and after-sales
Provide proactive order updates and timeli...
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