Customer Relationship Manager (CRM)

Job description

Customer relationship manager (CRM)
KEY RESPONSIBILITIES:
∙The candidate should have at least 1-3 years of experience in Real Estate Customer Service experience
preferably handling in the Customer Care operations.
∙Ensure Demand calls
∙Follow up reminder Calls/Emails
∙Highlight defaulters and other risks well on time
∙Final Collection closure
∙Supporting the Customer Care head with insight on customer expectations and issues vis--vis product and
customer service delivery
∙Adherence as per the SOPs
∙Inputs and support in preparing monthly reports & MIS
∙Keeping a check on the outstanding status of collection from customers
∙Bank approvals for the project with regards to housing loan
∙Checking various client related documents before execution
∙Providing housing finance assistance as per customer requirements
∙Execution of agreement for sale/sale deed ...