Customer Relationship Management Specialist

Role: Engagement Manager

The ideal candidate will be responsible for managing named customers' relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets.

Responsibilities:

• Acts as a SPOC between the Customer and Newgen (both delivery and account management teams)
• Positioning Newgen's Product and/or services to the customers.
• Identify continuous growth opportunities for new business as per account expansion target.
• Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses, and additional process deployment.
• Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-C...