Customer Relationship Management Manager

Job Summary

We are seeking a proactive and client-focused Client Relationship Manager (CRM) to manage and develop relationships with a portfolio of clients. The role is responsible for ensuring a consistently high-quality client experience, aligning services with client expectations, and acting as a trusted advisor.

You will collaborate with internal teams to coordinate service delivery, monitor client satisfaction, and identify opportunities to enhance client environments. This role requires balancing client needs with commercial awareness to drive value for both the client and the business.

Key Responsibilities

Client & Relationship Management

• Own and manage a portfolio of assigned clients, acting as their primary point of contact.
• Develop a strong understanding of each client’s:
• Business operations, goals, and priorities
• Key stakeholders and decision-makers