Customer Relationship Management (CRM)

Hii ,

This is Sejal Here from Sakash group.

Urgently looking for a CRM for the Insurance Company.

Company Name :- ICICI Lombard

Designation :- Customer Relationship Manager

Location :- Vashi (Navi Mumbai)

Timing / Working Day :- Monday to Friday (Rotational Week off)

8.00am to 8.00pm (Any 9 Hours for the Female )

8.00am to 12.00am (Any 9 Hours for the Male )

Responsibility :-

1. Identifying, Handling and resolving customer queries received ovr incoming calls assigned to him/her through dialer

2. Documenting / Recording transactions and the necessary follow-up requests of the customer in system

3. Provide relevant information to customer to close the call with high customer satisfaction and update the system accordingly

4. Provide external customer, quality & mid leadership team with clear explanation of the action taken

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