Job Description
➢ Post-Installation Feedback
• Conduct customer feedback calls after installation of Whitelion home automation systems.
• Verify installation quality, system functionality, and customer understanding of product usage.
• Ensure customers are satisfied with the installation team and overall experience.
➢ Post-Service Feedback
• Take feedback after service visits / maintenance calls.
• Evaluate engineer performance, response time, and issue resolution quality.
• Capture customer concerns, recurring issues, or dissatisfaction.
➢ Customer Engagement
• Maintain professional and positive communication with customers.
• Guide customers on basic usage of smart home systems, if required.
• Build strong and long-term customer relationships.
➢ Complaint Handling & Escalation
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