Job Description

Job description


About the job

Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.

Your assignment

  • You ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business;
  • You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions;
  • Active supervision on play area, ensuring child's safety and maintaining a secure and enjoyable play environment;
  • You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization;
  • You will be responsible to escalate higher issues with relevant informat...

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