Customer Relations Manager

PURPOSE:

To lead the Customer Relations operations team in delivering exceptional member experiences by overseeing service coordination, maintaining accurate member data, and driving engagement across club events and touchpoints. The role ensures personalized service, strengthens member relationships, and upholds the unit/club’s premium standards while acting as the primary point of contact for members.

KEY ORGANIZATIONAL RELATIONSHIPS

Reports to : General Manager - Services

Reporting Roles: Guest Relations Executives / Associates

Interacts with :

• External - Members, Guests, Residents, Vendors, Consultants, Service Providers
• Internal - Functional Leaders, Department Managers, Supervisors, Staff, and Contractual Staff

KEY RESPONSIBILITIES

Drive Operational Excellence

• Oversee daily member interactions, ensuring prompt and professi...