Customer Relations Manager

Job ID:

Date posted: 02/07/2026

Who you are

As a person you are passionate about people, business, IKEA's purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

You should have experience of working in a management role within retail and taking responsibility for a large team. Ability to quickly gain and apply knowledge of the local market and business conditions.

You should be a considered decision-maker with the ability to influence management colleagues and with ability to create a win-win situation when handling conflict situations and ability to understand the key principles of the shopping experience and customers' expectations with experience of working within customer relations in retail.

You should have a good understan...