Job Description

Customer Relations Consultant – Caerphilly


Full time position, excellent benefits, salary of £25,710 plus bonus


We're seeking an experienced, skilled and enthusiastic individual to join our Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include:

  • Managing a portfolio of customer cases via various channels (telephone, email, letter)
  • Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service.
  • Ensuring first-time resolution for customer issues to meet and exceed their expectations.
  • Supporting the retention of business by delivering high-quality support to customers.

    • This opportunity offers a fantastic opportunity to make a real impact on our customers' experiences and contribute to the succes...

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