Customer Relations Analyst

•Bachelor’s degree in Business Administration, or a related field. • Minimum of 3 years experience of service or account management in the telecommunications sector. • Project management / ITIL.

A Reputable Multinational Company

JOB PURPOSE:

The successful applicant shall provide bespoke incident/problem management for allocated accounts within the framework of an agreed sales plan and annual targets for revenues, profitability, and customer satisfaction.

The role reports to the Customer Relationship Manager.

ROLE SPECIFIC REQUIREMENTS:

Supports the Customer Relations Manager in developing operating procedures and processes for coordinating, updating, and resolving service incidents/problems for accounts.

Works with the customer satisfaction survey group to identify major customer service concerns and subsequently work with the customer to define the issues.

Creates a service devel...