Customer relations agent

Introduction

A leading company in the Health and Beauty sector is looking for an experienced Customer Relations Agent to join their dynamic team.

Duties & Responsibilities Service Excellence – Provide the required service to clients as per the SOP Deal with external and internal enquiries, provide feedback and find permanent solutions. These include: Registration related enquiries CRM Logging System and Telephonic enquiries Product and general information / enquiries Assist with enquiries online i.e. Products, Specials, Availability, Price etc. Obtain Information from relevant departments to resolve/ provide feedback on enquiries Responsible for the CRM Cell phone and posting communications to the leaders’ groups Log all enquiries received internally and externally Required to work after hours / weekends when necessary Type draft correspondence and general typing Keep necessary records and do filing Assist with reception when assistance is needed Assist Sales & CRM whenever th...