Customer Relations Agent

Introduction

A leading company in the Health and Beauty sector is looking for an experienced Customer Relations Agent to join their dynamic team.

Duties & Responsibilities

• Service Excellence – Provide the required service to clients as per the SOP
• Deal with external and internal enquiries, provide feedback and find permanent solutions. These include:
• Registration related enquiries
• CRM Logging System and Telephonic enquiries
• Product and general information / enquiries
• Assist with enquiries online i.e. Products, Specials, Availability, Price etc.
• Obtain Information from relevant departments to resolve/ provide feedback on enquiries
• Responsible for the CRM Cell phone and posting communications to the leaders’ groups
• Log all enquiries received internally and externally
• Required to work after hours / weekends when necessary
• Type draft correspondence and...