Customer Relations Administrator

Reports to: Customer Operations Manager

Location: Calgary, Alberta

Job Type: Full-Time, In-Office, Permanent

MANDATE

As a member of the Customer Success team, the Customer Relations Admin will act as a versatile first point of contact for LivingWorks Customers (Organizations, Trainers, Learners/Helpers). This role blends customer success administration, online training set‑up and fulfillment support for Customers and Learners, and office coordination responsibilities to ensure a positive experience for all LivingWorks Stakeholders. While highly organized and efficient in their work, they also possess a strong customer service & sales mentality, seeing every interaction as an opportunity to provide the best possible customer experience and to increase LivingWorks reach.

KEY ACCOUNTABILITIES

Customer Success Administration

• Ensure exceptional customer experience by communicating clearly and responding to inquiries w...