Customer Relation

O'Brien Electrical & Plumbing Rowville is seeking an experienced Customer Relations Officer to join our friendly and supportive team.

This role is suited to someone with previous customer service or administration experience, looking to take ownership of customer relations and contribute to business growth.

Key Responsibilities

Assist in bringing in more business by communicating with new and existing customers

Efficient management of inbound calls and outbound customer surveys and debt collection

Be the glue between operational performance and marketing through customer service follow-up activity.

Key Responsibilities

• Manage inbound customer enquiries and phone calls
• Follow up quotes, appointments, and customer communications
• Conduct customer surveys and support ongoing engagement
• Assist with debt collection and a...