Job Description

Job Responsibilities
  • Act as the primary source of contact for local & overseas customer inquiries, orders and day-to-day coordination.
  • Create and maintain accurate customer accounts records in the system
  • Provide timely and professional customer service to Customers / Agents/ Distributors within the assigned geographical area.
  • Provide backup support to team members as needed to ensure continuity of operations
  • Support the Global Commercial Director, Regional Business Manager and Area Sales Manager to extract historical sales data and prepare quotations whenever required
  • Coordinate with Customers/Agents/Distributors on Purchase Order, Sales Order Confirmation and required shipping schedules, aligning delivery timelines based on production lead-time and transit-time
  • Process customer orders and perform regular follow-up to ensure timely order fulfillment.
  • Monitor order and shipment status by coordinating with prod...

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