Customer Relation Executive

Key Responsibilities:

• Manage customer enquiries, feedback, and complaints related to aftersales services
• Conduct post-service follow-up calls to gather customer satisfaction feedback
• Monitor, analyze, and improve CSI / customer survey results
• Coordinate closely with Service Advisors, Workshop, and Aftersales Management to resolve issues promptly
• Ensure customer concerns are addressed in line with JAECOO brand standards
• Maintain accurate records of customer interactions and complaint cases
• Prepare reports on customer satisfaction trends, complaints, and improvement actions
• Support customer retention, loyalty programs, and aftersales campaigns
• Handle difficult customer situations professionally and empathetically

Job Requirements:

• Diploma or Degree in Customer Service, Business Administration, or related field
• Minimum 1–3 years of experience in customer relations, cal...