Customer Reference Manager

Overview

We are currently looking for a Customer Reference Manager to join a huge tech client for a 1 year contract (with the possibility of extension / going permanent).

As the Customer Reference Manager, you will be the architect of the customer advocacy program across JAPAC. The role is a mix of strategic project management, building relationships and brand storytelling. You will as a customer champion, bringing the gap between successful product users and internal Sales, Product and Marketing teams.

Responsibilities

• Program Management & Strategy: Leading the strategy and execution of the JAPAC reference program. Managing reference requests and tracking activity / outcomes
• Customer Advocacy & Engagement: Identifying, recruiting and managing customer advocates from enterprises and start-ups
• Content Production: Working with marketing and agency partners to translate complex topics into stories...