Job Description

Job Title: Customer Redress Lead 
Target Start Date: 1st August
Contract Type: Secondment, Part Time, Full Time, Job Share option available
Location: Glasgow
Closing Date for applications: 10th July

Customer Redress Lead: We currently have a great secondment (6months) opportunity for a Customer Redress Lead. the purpose of this role is to lead the end-to-end delivery of customer redress following incidents, ensuring fair, consistent, and timely outcomes. You will bring together teams across the business to assess impact, define solutions, and support customers effectively. The role also focuses on learning from incidents to improve processes, strengthen controls, and reduce future risk.

Main Responsibilities as Customer Redress Lead:

  • Lead end-to-end customer redress activity for incidents across all impact levels
  • Define fair, consistent approaches to refunds, compensation, and cu...

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