Customer Quality Manager

Job details**Employment Type**:Full-Time**Location**:Cienega de Flores, Nuevo Leon, Mexico**Job Category**:Quality & Continuous Improv**Job Number**:WD**********Job Description**:What you will doThe Customer Quality Manager (CQM) will lead customer quality initiatives and are assigned directly to one or more major customers/ dealers.We are looking for a CQM who is passionate about customer service, highly customer-oriented, and excels in executing responsive and effective corrective actions for quality topics.This role will drive communication and action working directly with customer focal points for quality, account executives, PBU Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Operations, Sales and Service.This role includes establishing critical customer quality metrics for assigned key accounts while orchestrating critical issue resolution and advocating for customers to ensure JCI is the best supplier.This person will be respo...