Job Description

Job Description

Promote customer orientation and quality awareness culture.
Coordinate internally and transfer VOC into actions.
High-speed reaction to the customer complaint/VOC. Transfer the information within organization and organize analysis meeting.
Use A3/8D report and assure customer complaint is handled in correct way (find the root cause, make effective corrective & preventive action)
Follow up the corrective/preventive action status timely.
Proactive visit customers to collect VOC/problems. Sensitive to customer info and feedback.
Promote activity of customer orientation and quality awareness culture.

Qualifications

  • Degree or higher in a technical or scientific field .
  • At least 5 years quality management related work experience and above 3 years customer quality experience, experience with automotive interior product process is preferred. 
  • Experience in problem solving. Expert kn...

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