Job Description

JOB RESPONSIBILITIES:

  • Responds to customer complaints.
  • Validates the complaint.
  • Follows-up with immediate visit if required.
  • Provides containment action plan within one working day.
  • Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days.
  • Closely following-up with the customer on 8D till customer’s acceptance / closure.
  • In the event of customer’s request, to present the 8D report to the customer & if required, together with respective process engineer.
  • Updates the complaint details.
  • Participates in Quarterly Business Review (QBR), as hosted by the customer.
  • Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.
  • Notifies customer on all major changes to products & processes.
  • Is authorized to stop production line to rectify product quality issue.
  • Works with the ...

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