Customer Quality Engineer (Ref: MS24)

Responsibilities

• Follows-up with immediate visit if required
• Provides containment action plan within one working day
• Works with the process engineer or production executive on 8D report and responds to the customer within 5 working days
• Closely following-up with the customer on 8D till customer’s acceptance / closure
• In the event of customer’s request, to present the 8D report to the customer & if required, together with respective process engineer
• Updates the complaint details (e.g. root causes, containment action, permanent CA) into Lynx if the complaint is logged into Lynx.
• Participates in Quarterly Business Review (QBR), as hosted by the customer.
• Analyses quality trend of customer complaints, feedback analysis & propose recommendations for improvement.
• Notifies customer on all major changes to products & processes.
• Is authorized to stop production line to rectify product...