Customer Quality Engineer

Key Responsibilities Serve as the primary quality interface for assigned customers and ensure effective communication on quality-related matters. Manage customer complaints, quality alerts, and escalations through structured problem-solving methodologies. Lead and coordinate
8D ,
root cause analysis , and
corrective/preventive action
activities with relevant internal stakeholders. Analyze device, process, and field quality data to identify trends, risks, and improvement opportunities. Support containment actions, failure analysis, and validation of corrective actions in collaboration with engineering, manufacturing, test, reliability, and supplier teams. Prepare high-quality technical reports, customer responses, and management summaries. Monitor customer satisfaction indicators and drive actions to improve quality performance. Participate in cross-functional reviews related to product quality, change management, and continuous improvement. Contribute to the deployment and ...