Customer Program Manager

As a Customer Program Manager with an engineering background, you will act as the technical liaison for clients who have service contracts. Your primary responsibilities will involve overseeing the contract lifecycle from planning and implementation to sustainment, ensuring all contractual commitments, including key performance indicators (KPIs) such as availability, cycle time, cavitation, quality, energy consumption and resin usage, are met or exceeded.

Key Responsibilities:

• Lead the contract planning process, ensuring successful implementation and ongoing management to meet stated KPIs.
• Collaborate with cross-functional teams within the organization to consistently maintain contract commitments.
• Manage all contract-related activities and services, ensuring timely completion according to predefined schedules and efficient execution.
• Document and define all services included in the contract, ensuring they are scheduled...